Shipping policy

Thank you for shopping with IMANI TRADE LIMITED COMPANY. Specializing in a full lineup of stylish and functional luggage and daily bag products, our brand delivers reliable global shipping services for all customers. We strive to conduct accurate order processing, adopt professional anti-collision packaging for all箱包 goods, and guarantee timely and intact product delivery for every order.

1. Order Processing Time

We complete order sorting, quality inspection and sealed packaging within 1-3 business days after receiving your official order confirmation, excluding weekends and statutory public holidays. During large promotional events and order surges, standard processing cycles may be extended. We will send timely email notifications to customers once obvious shipping delays occur.

2. Shipping Fees and Delivery Schedule

Shipping fees corresponding to your bag orders will be automatically calculated and clearly displayed on the checkout page before payment confirmation, ensuring full transparency of all logistics costs.
Estimated delivery times:
Standard Shipping: 15 business days
All delivery durations are for reference only and cannot be fully guaranteed. Actual parcel arrival time may be affected by courier operational delays, customs clearance progress, harsh weather conditions, cross-border logistics limitations and holiday arrangements.

3. Shipment Confirmation and Tracking Service

After your bag order is officially dispatched from our warehouse, you will receive an automated shipment confirmation email containing valid tracking numbers and parcel monitoring links.
Tracking information and real-time logistics status will generally be updated and available for online inquiry within 24-48 hours after the shipping carrier completes parcel pickup and system registration.

4. Incorrect Address Liability Explanation

Customers are required to carefully verify and confirm the accuracy and completeness of their shipping address during checkout to avoid delivery errors and return problems.
IMANI TRADE LIMITED COMPANY will not assume any responsibility for misdelivered, failed or returned parcels caused by wrong or incomplete address information provided by customers. Additional reshipping fees will be charged for packages returned due to address errors, which shall be borne by the buyer.

5. Handling of Lost and Damaged Shipments

If your package is lost during international transportation, please contact our customer support team within 7 days of your scheduled delivery date to apply for a logistics investigation.
If your purchased bags or luggage arrive with damaged appearance, defective parts or broken packaging, please get in touch with our service team within 48 hours after delivery. You need to provide clear photos of damaged items and original packaging for verification, and we will actively handle and resolve your case as soon as possible.

6. Product Maintenance and Customs Regulations

Each bag and luggage product is attached with detailed maintenance and usage guidelines. Customers should follow the official instructions for daily use and storage. IMANI TRADE LIMITED COMPANY is exempt from liability for product damage caused by improper maintenance, unauthorized modification or human misuse.
International shipments may be subject to import duties, customs taxes and other inspection fees formulated by local authorities of the destination country. All such fees are the customer’s sole responsibility and are not included in product prices and standard shipping charges.

7. Contact Information

If you have any questions or doubts about this Shipping Policy and your order logistics status, please feel free to contact our official support team through the following methods:
Trade Name: IMANI TRADE LIMITED COMPANY
Phone number: +1 6464134212
Email: support@polytechworks.shop
Physical address: 68 Augustine St, Brockton Massachusetts 02301, United States